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Privacy policy


We hereby share our Terms of Use, including our Privacy Policy, to let you know what information we collect, how we use it, and how to access, modify or delete it of our system.

We treat all of your personal data (hereinafter referred to as "personal information") as confidential (except as provided herein). They are stored on a secure server and we comply with data protection and consumer legislation.

1. Access to the website

These terms of use (which include our privacy policy) apply without limitation or qualification to all services offered by Hendiya on its website (hereinafter referred to as "the site"). They constitute, with our General Conditions of Sale, the entire agreement concluded between Hendiya and the user of the site (hereinafter "the user").

These conditions of use are accessible at any time on the site and will prevail over any other version or any other contradictory document (with the exception of the General Conditions of Sale).

Use of our site implies acceptance of these terms of use.

2. Creating an account

In order to be able to order products on our site, all users must create an account by providing the required information in the electronic form created for this purpose.

The user declares that the personal information provided during registration is complete, accurate and allows him to be precisely identified. Any personal information that is fanciful and/or slanderous is likely to lead to the closure of the user's account and the cancellation of his order.

When creating his account, the user chooses a username and password, which he agrees to keep confidential.

3. Information Collected

The personal data we collect during an order (whether it results in payment or is abandoned): your first and last name, postal address, delivery address, email address, phone number telephone. This data is linked to your order history that we keep.
When paying on our store, your IP address, and only a payment identifier and the last 4 digits of your card as well as its type (Visa, Mastercard, etc.) are collected. This data is collected for:
  • monitoring the payment of your orders. We do not collect any other payment data. All of your bank details are collected only by our payment service provider, which guarantees payment security;
  • to automatically check whether the order placed presents a risk of fraud. If the results of this check do not guarantee the security of the order, Hendiya reserves the right to suspend the execution of the order or even to cancel it.
When you browse our site, we may collect other information, including:
  • when placing an order: the username and password associated with your account and the history of your product selection and your actions on our site;
  • during any request for information, any email sent to our customer service, subscription to our newsletter or any other service, vote for a product or opinion posted: your name, your contact details and any other information such as your age, interests and product preferences;
  • during any visit to the site: connection data, browsing data, preferences and centers of interest, products consulted, IP address

4. Consent

    By using, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow your minor dependents to use this website.

    When you provide us with your personal information to create a user account, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and that we use them for this purpose only.

    If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse. Indeed, if after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you can notify us by contacting us by e-mail at following:

    In accordance with the Personal Data Regulations, you have various rights, including the right to access, modify, and delete data concerning you. To exercise your rights, you can make a request at any time by e-mail to the aforementioned e-mail address.

    5. Use of Information Collected

    We only use your personal information to process your orders and improve our services. We may, for example, use the information collected for invoices and deliveries, accounting, customer relationship monitoring, complaint management, improving your browsing experience on our site (optimizing the display of our site on your computer or smartphone), the sending of periodic emails or information relating to our offers and products, the display of products that you are likely to appreciate, and the production of audience statistics, consultation and monitoring of advertising campaign.

    By visiting, you agree to be contacted by our services for the reasons specified above, whether by telephone or email. You confirm that you will not consider the use of your personal information to be an infringement of your rights as provided for by the regulations.

    You can opt out of receiving emails from us at any time. Instructions for unsubscribing from our lists are at the bottom of all our emails.

    6.Protection of personal information

    To protect your personal data, Hendiya has taken reasonable precautions following industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed in any way Your personal data can only be viewed by authorized persons who have specific access rights to our systems and are required to keep this information confidential.

    6.1. Data hosting

    Our store is hosted on Shopify Inc. They provide us with the online sales platform that allows us to sell our products to you. Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

    6.2. Payment

    If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted through the use of the SSL (Secure Socket Layer) security protocol and stored with AES-256 type encryption in accordance with the data security standard established by the Payment Card Industry (standard PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted from the servers.

    All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card data by our store and its service providers.

    7. Privacy of your personal information

    Hendiya undertakes to preserve the confidentiality of the information provided by the user, which he would have to transmit for the use of certain services. The user provides this information with full knowledge of the facts, in particular when he enters it himself.

    Any information concerning him is subject to the provisions of articles 38 and following of law 78-17 of January 6, 1978 relating to data processing, files and freedoms. As such, the user has the right to access, modify, rectify and delete data concerning him. He can make the request at any time by e-mail to the following address:, specifying the address to which the response must be sent.

    Furthermore, Hendiya undertakes not to communicate, free of charge or in exchange, the contact details of users to a third party. No user's personal information is published without their knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.

    8. Intellectual Property

    All elements of the site are and remain the exclusive intellectual property of Hendiya.No one is authorized to reproduce, exploit, modify or use for any reason whatsoever, even partially, elements of the site whether in the form of text, image, logo or any other visual, without the prior written authorization of Hendiya

    Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

    9. Limitation of Liability

    We decline all responsibility for the accuracy of the information appearing on our site, and in particular any comments or content that may be posted on our site by third parties.

    Our site may contain links to other sites and resources belonging to third parties; these links are provided for informational purposes only. We do not control the content of those sites or resources and we accept no responsibility for their content or for any loss or damage that may arise from your use of them. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you read their privacy policies carefully.

    To the extent permitted by law, Hendiya hereby expressly excludes:

    • all conditions, warranties and other terms which may otherwise be imposed on us by law, except as provided in these terms of use or our terms and conditions of sale;
    • any liability for direct, indirect or consequential loss or damage suffered by any user in connection with our site or its use, an inability to use it, or the consequences of using our site, the sites internet linked to it and any information published on our site, including but not limited to any:
      • loss of business;
      • loss of turnover, profits, revenue or anticipated savings;
      • loss of contracts or customers;
      • waste of management or administration time;
      • and any other loss or damage howsoever caused and whether arising out of tort (including negligence), breach of contract or any other cause, even foreseeable.

    We also decline all responsibility in the event of disruptions to the site, computer or site errors, sending of emails to an incorrect address or any other malfunction or interruption that may be related to the Internet. In the process of distance selling, Hendiya is bound only by an obligation of means, its responsibility cannot be engaged for direct and indirect damage caused to the user's equipment, resulting from the use of the Internet network, such as data loss, intrusion, virus, service failure, or other unintentional problems.