Delivery and Returns
1. Shipping Time
After order confirmation, and subject to available stocks, Hendiya undertakes to ship all items ordered by the buyer within a maximum of 2 working days (Monday to Friday, excluding public holidays) .
A confirmation email is sent to the buyer as soon as their order is shipped, with the tracking number of the package in order to follow the order closely.
2. Delivery costs and times
The prepared order will be delivered to one of our partners (DHL, UPS, Other...).
|
Transportation |
Shipping cost |
Delivery times |
Free fees |
|---|---|---|---|
|
Home delivery in France, Belgium, Luxembourg, Switzerland |
€5.00 |
2-5 business days |
Free delivery from €55 of purchase |
| Home delivery in USA and Canada | $5.50 | 2-5 business days | Free delivery on purchases over $60 |
Home delivery is also available to other countries for a postage charge. Please contact us for more information.
In order to facilitate the delivery of the order by the carrier, the buyer agrees to make the necessary efforts to allow the delivery of the package: name visible on the mailbox, transmission of access codes to the address and telephone number.
Customs charges are specific to each country and depend on the amount of your order. When fees apply, they are your responsibility. Depending on the country of delivery, restrictions by customs services may apply.
3. Delivery delay
Delivery times are given as an indication and remain dependent on the carriers. Hendiya cannot therefore be held responsible in the event of late delivery.
In the event of a delay in delivery of more than 10 working days, the buyer must inform Hendiya's customer service, via the "Contact" section of the website, which will implement the necessary and appropriate actions .
4. Delivery location
The products are delivered to the address indicated by the buyer on the order form.
5. Product Compliance
If the product does not conform to the order, the buyer must send a complaint to Hendiya on the following email address info@hendiya.com in order to obtain the replacement of the product or possibly the resolution of the sale.
6. Transport risks
The risks associated with transport are the responsibility of the buyer from the moment the items leave the premises of Hendiya. The buyer is required to check, in the presence of the delivery agent, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the carrier within 24 hours from the date of delivery.
War, riots, fire, strikes, accidents and the impossibility of obtaining supplies are considered to be cases of force majeure releasing Hendiya from its obligation to deliver.
7.Withdrawal and deadlines for returns
Under article L221-18 of the Consumer Code, the buyer has a period of 14 days after receipt of his order to exercise his right of withdrawal and thus return any item not not suitable for refund, with the exception of the return costs which remain at his expense
Products to be returned must be unopened and in their original condition allowing their remarketing as new. Any product opened or damaged by the buyer will not be taken back.
8. Terms of returns
The right of withdrawal can be exercised directly with customer service, via the "Contact" section of our website. We will tell you how to return the package by email. You will be asked to specify the reasons for the return, before you can edit the return label to stick on the packaged package. The cost of this label will be deducted from the refund of the order.
Your package must be returned as follows:
- For packages to be returned from Europe, via DHL
- For packages to be returned from the US and Canada, via UPS
- For packages to be returned from other countries, contact us directly for more information.
Returns must be made within 7 days of receipt of order.
In all cases, we advise the buyer to keep the proof of deposit which will allow him to benefit from his reimbursement even in the event of an incident with his package.
9. Return Shipping Estimate
The return postage costs below are given as an indication; they may be subject to an upward or downward variation depending on the pricing conditions of La Poste (Colissimo) and Mondial Relay.
| Carrier | 0 - 0.5kg | 0.5 - 1.0kg | 1.0 - 2.0kg | 2.0 - 3.0kg |
|---|---|---|---|---|
| DHL | €7 | €9 | €12 | €15 |
| UPS | $9 | $12 | $14 | $17 |
10. Refund terms
In case of withdrawal, Hendiya will refund all payments received on the same means of payment as that used at the time of purchase. Hendiya will proceed with the refund within 14 days, after receipt and verification of the returned products. If the refund has not been received after 7 days, you can send us a proof of deposit of the parcel on info@hendiya.com which will allow an early refund.
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